Hospitality Associate - Guest Services & Customer Experience

Join Yiwa Residance Sanatorium as a Hospitality Associate and become part of a team dedicated to delivering exceptional guest experiences in one of Bali’s most serene and luxurious settings. Located in the vibrant heart of Cangcu, this residence offers a unique blend of modern comforts and traditional Balinese hospitality, making it the perfect place to work and thrive. As a Hospitality Associate, you’ll be at the forefront of ensuring every guest feels welcomed, valued, and cared for, from the moment they arrive until they leave.

In this role, you’ll be working closely with our team to manage guest check-ins and check-outs, handle reservations, and provide personalized service that exceeds expectations. You’ll also be responsible for maintaining the property’s cleanliness and ensuring all amenities are in top condition. With your exceptional customer service skills, you’ll turn every interaction into a memorable experience, leaving guests eager to return.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs efficiently using our in-house Property Management System (PMS).
• Handle reservations and bookings, ensuring seamless coordination with our team.
• Maintain the property’s cleanliness and order, adhering to high standards of hygiene.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly and professionally.
• Supervise and train junior staff to ensure consistent service quality.
• Monitor and report on guest feedback to continuously improve our services.
• Ensure all amenities and facilities are well-maintained and available for guest use.
• Collaborate with the housekeeping and maintenance teams to resolve any issues promptly.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in hospitality, guest services, or a related field.
• Proven ability to deliver exceptional customer service with a warm and professional demeanor.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Fluency in English and Bahasa Indonesia, with a good understanding of local culture and customs.
• Knowledge of basic housekeeping and property management practices.
• Ability to work well under pressure and in a fast-paced environment.
• Valid work permit for Indonesia.
• Enthusiasm for Balinese culture and a passion for creating memorable guest experiences.

🛠️ Keahlian

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